Assistant Store Manager

Cozey; Edmonton; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Quarterly bonus

Paid time off

Group insurance

Growth opportunities

Job summary

Cozey is opening an Edmonton flagship in West Edmonton Mall and seeks an Assistant Store Manager to launch and run the floor from week one. You will report to the Store Manager, develop routines, and ensure a stellar Cozey experience from day one.

You will coach Ambassadors, manage schedules, monitor KPIs, and own clienteling. The role is full-time, in-store, with training beginning November 2 and potential for growth within our fast-growing startup.

Qualifications

• 2 to 4 years of retail experience with at least 1 year leading or supervising a team.
• Coaching instinct; you’d rather teach closing techniques than do it for them.
• Comfort with daily sales metrics and using them to drive floor actions.

Responsibilities

• Run daily store operations with the Store Manager and cover openings/closings.
• Coach Ambassadors on product knowledge, selling and follow-up.
• Build schedules around traffic to maximize coverage.
• Track daily sales KPIs and share results with the team.
• Lead clienteling and ensure orders are followed up.
• Maintain store cleanliness, organization, and merchandising.
• Manage inventory flow and ensure floor stock aligns with system.
• Support Shopify and POS operations to keep checkout fast and accurate.

Skills

Retail experience

Team leadership

Coaching & development

Numerical literacy

Tools

Shopify

Shopify POS

Job description

At Cozey, we're all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The mission of the Assistant Store Manager at Cozey

Reporting to the Store Manager, the mission of the Assistant Store Manager is to run a sharp, well-covered floor every day so the Edmonton team delivers the full Cozey experience from week one.

After the success of our stores in Toronto, Vancouver, Calgary and Montreal, we're opening our Edmonton flagship in the West Edmonton Mall on November 17. You'll join before the doors open, help build the team and its routines from scratch, and run the store whenever the Store Manager is off the floor. This is a full-time, permanent, in-store role. In-person training starts November 2.

What you'll be doing

• Run daily store operations alongside the Store Manager, and own opening, closing and floor coverage when they're away, so the store keeps its standards on every shift.
• Coach Cozey Ambassadors on the floor in real time, turning each shift into practice on product knowledge, active selling and customer follow-up.
• Build the schedule around traffic, so coverage is strongest when customers are actually in the store.
• Track daily sales KPIs and share them with the team, so everyone knows where we stand and what to adjust before the week is over.
• Lead clienteling: make sure customer details are captured, draft orders are followed up, and happy customers are asked for a review.
• Keep the store clean, organized and well merchandised, including floor set changes when new products arrive.
• Manage inventory flow, from order holds and shipments to backstock returns to the warehouse, so what's on the floor matches what's in the system.
• Support Shopify and POS operations so checkout stays quick and accurate, and jump on transactions when the floor gets busy.

We'd love to hear from you if you have

• 2 to 4 years of retail experience, including at least 1 year leading or supervising a team. Experience opening a new store is a plus.
• A coaching instinct. You'd rather show someone how to close a sale than close it for them.
• Comfort with numbers. You read daily sales, conversion and basket size, and you know what to change on the floor because of them.
• Strong organization and follow-through, with the ability to keep operations on track while staying present with customers.
• Comfort with the physical side of the role (standing, walking, light lifting). Experience with Shopify and Shopify POS is an asset.
• Availability for evenings, weekends and holidays.

We care about you

• Competitive hourly wage based on experience, plus a quarterly bonus when the store hits its sales goal.
• Paid time off and group insurance.
• Endless opportunities for personal and professional growth in a fast-growing start-up.
• A role where your strategies and decisions directly influence the company's operations and growth.
• A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.