Customer-Focused Sales & Service Associate

The Home Depot; Courtenay; On-site; CAD 26,000 - 28,000; Full time

Job summary

The Home Depot in Canada is seeking a Sales Associate to provide fast, friendly service by actively helping customers identify needs and guiding them to the right products for their projects. The role emphasizes knowledge of department and related items, greeting and thanking customers, and delivering basic service across adjacent departments.

You'll engage customers, ask open-ended questions to gauge expertise, promote services such as Tool Rental and Pro Desk, and maintain product knowledge

Qualifications

• Interpersonal skills and customer-focused approach are essential.
• Strong communication and engagement with customers.
• Willingness to learn and grow within the role.

Responsibilities

• Greet, engage, and thank customers to ensure satisfaction.
• Escort customers to products and advise on options across departments.
• Ask open-ended questions to determine customer needs and expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services.
• Discuss options (good, better, best) and suggest related items outside their department.
• Educate customers about whole projects and cross-sell when appropriate.
• Maintain knowledge of products in the department and adjacent areas.
• Follow safety and loss prevention policies and procedures.

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot in Canada is seeking a Sales Associate to provide fast, friendly service by actively helping customers identify needs and guiding them to the right products for their projects. The role emphasizes knowledge of department and related items, greeting and thanking customers, and delivering basic service across adjacent departments.

You'll engage customers, ask open-ended questions to gauge expertise, promote services such as Tool Rental and Pro Desk, and maintain product knowledge