Flooring Sales Associate - Customer Solutions

The Home Depot; Trois-Rivières; On-site; CAD 21,000 - 30,000; Full time

Job summary

The Home Depot Canada is seeking enthusiastic Sales Associates to guide customers toward the right solutions for their projects. You will greet, engage, and thank customers while sharing department and product knowledge to support complete projects.

You will actively seek out customers, ask open-ended questions, and promote services like Tool Rental and Pro Desk. Flexible schedules and a commitment to safety help drive success.

Qualifications

• High School Diploma or equivalent is required.
• 1 to 2 years Retail or Trade experience an asset.

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus
• Interpersonal Skills (already listed)

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot Canada is seeking enthusiastic Sales Associates to guide customers toward the right solutions for their projects. You will greet, engage, and thank customers while sharing department and product knowledge to support complete projects.

You will actively seek out customers, ask open-ended questions, and promote services like Tool Rental and Pro Desk. Flexible schedules and a commitment to safety help drive success.