Hardware Sales Pro: Help Clients Build Their Projects

The Home Depot; London; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada is seeking a Sales Associate to provide fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will engage customers, answer questions, and promote services to help customers complete their projects with confidence.

This role requires a proactive approach, strong product knowledge, and a flexible schedule that may include evenings and weekends, in a busy retail environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years Retail or Trade experience an asset.

Responsibilities

• Ensures Customer Satisfaction by following Home Depot’s GET Model: Greeting, Engaging, and Thanking the customer.
• Actively seek customers and escort them to appropriate merchandise beyond their department.
• Ask open-ended questions to determine customer needs and level of expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services and related items.
• Discuss options (good, better, best) and suggest related items or services outside the department.
• Educate customers about the whole project and empower staff to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.
• Maintain knowledge of products in the department and adjacent departments.
• Proactively seek knowledge on all products and services.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot Canada is seeking a Sales Associate to provide fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will engage customers, answer questions, and promote services to help customers complete their projects with confidence.

This role requires a proactive approach, strong product knowledge, and a flexible schedule that may include evenings and weekends, in a busy retail environment.