Customer-Focused Front‑Office Clerk

AFC Automotive Finance Corporation; San Juan de Terranova; On-site; CAD 32,000 - 52,000; Full time

Job summary

OPENLANE is seeking an Office Clerk to support front-office operations with a strong emphasis on customer service and administrative tasks. You will interact with dealers, handle inquiries, payments, and registrations while maintaining organized records and supporting a collaborative administrative team.

Ideal candidates bring 1–2 years in an administrative role, are tech-savvy with Google Suite, and excel at communication and organization to ensure smooth dealer experiences.

Qualifications

• High School diploma or equivalent.
• 1-2 years of related admin experience.
• Tech-savvy; comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Provide outstanding customer service by assisting dealers with requests: greeting customers, answering calls and emails, processing payments, resolving inquiries.
• Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
• Perform clerical duties such as data entry, processing information, and generating reports.
• Manage and maintain accurate records, both electronically and manually.
• Assist with other administrative tasks as needed, including sale day functions.

Skills

Customer service

Communication

Organization

Time management

Tech-savvy / Google Suite

Team player

Education

High school diploma or equivalent

Tools

Google Suite

AMS

VTrace

Job description

OPENLANE is seeking an Office Clerk to support front-office operations with a strong emphasis on customer service and administrative tasks. You will interact with dealers, handle inquiries, payments, and registrations while maintaining organized records and supporting a collaborative administrative team.

Ideal candidates bring 1–2 years in an administrative role, are tech-savvy with Google Suite, and excel at communication and organization to ensure smooth dealer experiences.