Office Clerk

AFC Automotive Finance Corporation; San Juan de Terranova; On-site; CAD 32,000 - 52,000; Full time

Job summary

OPENLANE is seeking an Office Clerk to support front-office operations with a strong emphasis on customer service and administrative tasks. You will interact with dealers, handle inquiries, payments, and registrations while maintaining organized records and supporting a collaborative administrative team.

Ideal candidates bring 1–2 years in an administrative role, are tech-savvy with Google Suite, and excel at communication and organization to ensure smooth dealer experiences.

Qualifications

• High School diploma or equivalent.
• 1-2 years of related admin experience.
• Tech-savvy; comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Provide outstanding customer service by assisting dealers with requests: greeting customers, answering calls and emails, processing payments, resolving inquiries.
• Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
• Perform clerical duties such as data entry, processing information, and generating reports.
• Manage and maintain accurate records, both electronically and manually.
• Assist with other administrative tasks as needed, including sale day functions.

Skills

Customer service

Communication

Organization

Time management

Tech-savvy / Google Suite

Team player

Education

High school diploma or equivalent

Tools

Google Suite

AMS

VTrace

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are:

• Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.
• Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.
• A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.
• A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

• Provide outstanding customer service by assisting dealers with a range of requests, including: Greeting customers
  • Answering calls and emails
  • Processing payments
  • Resolving inquiries
• Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
• Perform clerical duties such as data entry, processing information, and generating reports.
• Manage and maintain accurate records, both electronically and manually.
• Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

• High School diploma or equivalent experience/education
• 1-2 Years of related experience in an administrative capacity
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves:

• Experience with AMS, VTrace, and other OPENLANE systems
• Bilingual in English and French This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.