Office Clerk

VANC ADESA Vancouver; Richmond; On-site; CAD 24,000 - 34,000; Full time

Job summary

OPENLANE in Richmond, BC is seeking an Office Clerk to support our administrative team. You will deliver excellent customer service to dealers and assist front-office operations.

Responsibilities include greeting customers, answering calls and emails, processing payments, coordinating dealer registration and title tasks, data entry, and reporting. A high school diploma and 1–2 years in an administrative role are required. Proficiency with Google Suite is required.

Qualifications

• High School diploma or equivalent.
• 1–2 years of related administrative experience.
• Tech-savvy and comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.

Responsibilities

• Provide outstanding customer service to dealers: greeting, calls, emails, payments, inquiries.
• Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
• Perform clerical duties such as data entry, processing information, and generating reports.
• Manage and maintain accurate records electronically and manually.
• Assist with other administrative tasks including sale day functions.

Skills

Customer service

Time management

Communication

Organizational skills

Tech-savvy

Education

High School diploma or equivalent

Tools

Google Suite

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are

• Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.
• Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.
• A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.
• A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will

• Provide outstanding customer service by assisting dealers with a range of requests, including: Greeting customers Answering calls and emails Processing payments Resolving inquiries Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
• Perform clerical duties such as data entry, processing information, and generating reports.
• Manage and maintain accurate records, both electronically and manually.
• Assist with other administrative tasks as needed, including sale day functions.

Must Haves

• High School diploma or equivalent experience/education
• 1-2 Years of related experience in an administrative capacity
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves

• Experience with AMS, VTrace, and other OPENLANE systems
• Bilingual in English and French

Compensation

Range of Hourly: $21.00 - $21.00 CAD

Company Overview

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

Legal Information

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here for how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.