Customer-First Retail Sales Associate

Roots; Toronto; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

Roots in Toronto is seeking a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you’ll support operations, assist with merchandising, and process sales to help achieve store goals.

The ideal candidate is retail-savvy, upbeat, and professional with cash handling experience and a strong ability to understand customer needs. You’ll work collaboratively to drive store success and customer loyalty.

Qualifications

• Retail experience, preferably in apparel.
• Ability to develop relationships with customers.
• Experience with cash handling and merchandising presentation.
• Self-starter with good judgment.
• Excellent presentation in a retail environment.
• Upbeat, optimistic, friendly demeanor.
• Ability to understand customer needs.
• Ability to build buy-in to ideas, decisions, actions, products or services.

Responsibilities

• Provide exceptional service at the point of sale and process transactions accurately.
• Maintain store standards and ensure merchandise is well-presented and replenished.
• Resolve customer issues promptly and professionally to maintain loyalty.
• Collaborate with team to contribute to store success and sales goals.
• Stay informed about product updates and promotions to better assist customers.
• Ensure the store remains visually appealing and compliant with company standards.
• Adhere to Loss Prevention policies and store procedures.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Self-starter

Excellent presentation

Positive attitude

Understanding customer needs

Build buy-in

Job description

Roots in Toronto is seeking a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you’ll support operations, assist with merchandising, and process sales to help achieve store goals.

The ideal candidate is retail-savvy, upbeat, and professional with cash handling experience and a strong ability to understand customer needs. You’ll work collaboratively to drive store success and customer loyalty.