Customer-Centric Retail Associate

Roots; Burlington; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Roots is seeking a Sales Associate in Canada. The role focuses on exceptional customer service, building relationships, and maintaining store standards. You will handle POS transactions, assist with merchandising, and contribute to in-store operations to support growth.

Ideal candidates have retail experience in apparel, strong communication, and a friendly, proactive attitude. Roots emphasizes inclusivity and collaboration across the team and store environment.

Qualifications

• Retail experience, preferably in apparel.
• Ability to build relationships with customers.
• Understanding of retail operations: store standards, cash handling and merchandising.
• Self-starter with good judgment in all situations.
• Excellent presentation skills in a retail setting.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand customer needs and drive engagement.
• Ability to gain buy-in for ideas, decisions, actions, products or services.

Responsibilities

• Display a customer-first attitude to build and maintain loyalty.
• Resolve customer issues at store level promptly and positively.
• Be a team player contributing to store success.
• Perform POS transactions and merchandising tasks (receiving shipments, replenishment, price markdowns, fitting room upkeep).
• Stay current on product and service updates.
• Keep store visually appealing and aligned with brand standards through presentation and housekeeping.
• Adhere to Loss Prevention policies.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Self-motivated

Communication

Understanding customer needs

Buy-in ability

Job description

Roots is seeking a Sales Associate in Canada. The role focuses on exceptional customer service, building relationships, and maintaining store standards. You will handle POS transactions, assist with merchandising, and contribute to in-store operations to support growth.

Ideal candidates have retail experience in apparel, strong communication, and a friendly, proactive attitude. Roots emphasizes inclusivity and collaboration across the team and store environment.