Customer-Facing Service Coordinator

White Cap Supply Canada Inc.; Surrey; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Restaurant? not specified

Job summary

White Cap Supply Canada Inc. is seeking a responsible, customer-focused team member in Surrey to coordinate the repair process from intake to final sale.

You will work closely with customers and service technicians to ensure clear communication, accurate work orders, and timely completion of repairs. The role requires strong customer service and listening skills, the ability to document symptoms accurately, and proficiency with service management systems.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Typically 2–5 years of experience in area of responsibility.

Responsibilities

• Coordinate the customer service process from intake through diagnosis, repair, completion and final sale.
• Create and maintain accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records.
• Identify repair needs by listening to customers and documenting equipment symptoms and concerns.
• Communicate repair recommendations, estimated costs, expected completion dates, delays, and status updates to customers.
• Partner with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
• Obtain customer authorization for recommended repairs and document approvals before additional work proceeds.
• Finalize completed work orders, explain services performed, coordinate equipment pickup, and support invoicing and payment processing.
• Performs other duties as assigned.

Skills

Customer service

Active listening

Communication skills

Education

HS Diploma or GED

Job description

White Cap Supply Canada Inc. is seeking a responsible, customer-focused team member in Surrey to coordinate the repair process from intake to final sale.

You will work closely with customers and service technicians to ensure clear communication, accurate work orders, and timely completion of repairs. The role requires strong customer service and listening skills, the ability to document symptoms accurately, and proficiency with service management systems.