Customer Experience Strategy Lead

Sysco Canada Inc.; Calgary; On-site; CAD 110,000 - 140,000; Full time

Job summary

Sysco Canada Inc. seeks a Customer Experience Manager to lead analytics-driven CX strategy, influencing executive decisions and driving long-term customer loyalty across the organization.

The role requires 7+ years of experience in CX, strong communication, and proficiency with Salesforce and BI tools. You will mentor analysts, develop CX frameworks, and collaborate across Sales, Marketing, Operations, Technology and Supply Chain to transform data into value for clients and Sysco.

Qualifications

• Bachelor's degree or 4 years of relevant experience in lieu of degree.
• 7+ years of experience in customer experience or related field.
• Deep understanding of CX principles, methodologies (journey mapping, design thinking).
• Experience presenting analyses and recommendations to executive leadership.

Responsibilities

• Develop and refine CX frameworks, methodologies, and tools to improve CX processes, measurement and decision-making.
• Drive CX innovation, thought leadership, and identify emerging CX trends.
• Influence executive decision-making with complex analyses and CX program updates.
• Mentor and develop analytical talent within the CX team.
• Lead cross-functional CX projects across Sales, Marketing, Operations, Technology and Supply Chain.

Skills

CX principles

Journey mapping

Design thinking

Executive communication

Data visualization

Change leadership

Education

Bachelor's degree in related discipline

Tools

Salesforce

Excel

PowerPoint

CRM systems

Job description

Sysco Canada Inc. seeks a Customer Experience Manager to lead analytics-driven CX strategy, influencing executive decisions and driving long-term customer loyalty across the organization.

The role requires 7+ years of experience in CX, strong communication, and proficiency with Salesforce and BI tools. You will mentor analysts, develop CX frameworks, and collaborate across Sales, Marketing, Operations, Technology and Supply Chain to transform data into value for clients and Sysco.