Customer Analytics Leader — Insights & Strategy

Staples Canada; Richmond Hill; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Senior Customer Analytics Leader to drive the analytics agenda within the Enterprise Analytics & Data Science team. You will own Customer Analytics, lead a cross-functional effort across marketing, B2B, and data platforms, and develop a unified 360 view of customers across channels.

The role emphasizes building scalable analytics systems, governance, and automation to accelerate insights and business impact.

Qualifications

• BS / BA, preferably in Mathematics or Computer sciences or any other quantitative discipline.
• Strong understanding of customer analytics, including customer segmentation, behaviour, journeys, retention, and personalization.
• Exceptional analytical and critical thinking skills; ability for translating large, complex datasets and digesting them into actionable business insights that have an impact.
• Experience with Looker, PowerBI, or any Business Intelligence tools.
• Expert in SQL and strong proficiency in Python.
• Proficiency with statistical tools such as SAS or R assets.
• Understanding of the Google Cloud Platform or other cloud-based data platforms.
• 5-7 years in a highly analytical, results-driven environment.
• 3+ years of experience specifically in retail data management and analytics.

Responsibilities

• Own and develop the vision, strategy, and execution for a best-in-class customer intelligence and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and talent.
• Drive both strategic and tactical execution to unlock the value of data across internal and external data sets and generate critical actionable insights to drive the decision‑making process.
• Establish analytical standards and best practices to be leveraged across the company’s ecosystem.
• Execute on the roadmap and deliver reporting & impactful insights to core partners across the customer journey.
• Provide customer and business insights and recommendations to drive increased revenue, conversion, traffic, profitability, customer engagement, retention, and improved customer experience.
• Own the Customer 360 roadmap and delivery, partnering across Analytics, Data Science, Engineering, and business teams to establish a trusted customer view and enable customer analytics across the organization.
• Focus on automation and utilizing technology to provide repeatable solutions; drive optimization and efficiency initiatives to support reduced cycle time and automation across existing workflows.
• Partner with B2B, Marketing, and other teams to bring forward solutions to accelerate their roadmaps, enabling us all to move faster and further together.

Skills

Customer analytics

SQL

Python

Analytical thinking

Retail analytics

Education

BS/BA in Mathematics or CS

Tools

Looker

PowerBI

SAS

R

Google Cloud Platform

Job description

Staples Canada is seeking a Senior Customer Analytics Leader to drive the analytics agenda within the Enterprise Analytics & Data Science team. You will own Customer Analytics, lead a cross-functional effort across marketing, B2B, and data platforms, and develop a unified 360 view of customers across channels.

The role emphasizes building scalable analytics systems, governance, and automation to accelerate insights and business impact.