Senior CX Strategy & Analytics Manager

Sysco; Alberta; On-site; CAD 110,000 - 170,000; Full time

Job summary

Sysco Canada in Alberta seeks a Customer Experience Manager to lead strategic CX initiatives and translate data into enterprise-wide improvements. You will mentor analysts, shape frameworks, and present insights to executives to influence decisions that strengthen customer loyalty.

We require 7+ years in CX or related fields, a Bachelor's degree (or 4 years of equivalent experience), and CCSM certification.

Qualifications

• Bachelor's degree or 4 years of relevant experience in lieu of degree.
• 7+ years of experience in customer experience or related field.
• CCSM certification required.

Responsibilities

• Develop and refine analytical CX frameworks and methodologies.
• Identify CX trends and drive innovation within the function.
• Present analyses and recommendations to executive leadership and board.
• Mentor analytics talent and foster continuous improvement.
• Lead cross-functional CX initiatives across Sales, Marketing, Operations, Technology, and Supply Chain.

Education

Bachelor's degree

4 years relevant experience

Tools

SQL

R

Python

SAS

Tableau

Power BI

Salesforce

Excel

Job description

Sysco Canada in Alberta seeks a Customer Experience Manager to lead strategic CX initiatives and translate data into enterprise-wide improvements. You will mentor analysts, shape frameworks, and present insights to executives to influence decisions that strengthen customer loyalty.

We require 7+ years in CX or related fields, a Bachelor's degree (or 4 years of equivalent experience), and CCSM certification.