Customer Service Representative

Excelitas Technologies Corp.; Mississauga; On-site; CAD 42,000 - 64,000; Full time

Job summary

Excelitas Technologies Corp. in Mississauga is seeking a Customer Service Representative to oversee processing and fulfilment of customer orders and respond to inquiries with professional communication.

You will use ERP/CRM systems to process orders, review open orders, and collaborate with Warehouse, Finance, and Product Management to ensure timely delivery. A post-secondary diploma and 3 years' manufacturing customer service experience are required; English communication must be excellent.

Qualifications

• 3 years’ experience in Customer Service in a manufacturing environment.
• Post‑secondary diploma or degree from a recognized educational institution.
• Experience using and knowledge of MRP systems for order entry and customer service management.
• Salesforce and ERP (preferably QAD) experience is an asset.
• Excellent English verbal and written communication skills.

Responsibilities

• Review and accept customer phone and online orders.
• Complete existing quotes as PO’s are received and/or create new opportunities as needed.
• Ensure quote and PO’s match on price, parts, quantity, shipping method and shipping terms.
• Exercises independent judgment to handle communications with customers regarding orders; resolve unusual requests.
• Utilise ERP/CRM systems to process orders and review open orders.

Skills

Customer service

Communication skills

Detail oriented

Team player

Education

Post-secondary diploma or degree

Tools

MRP systems

Salesforce

QAD ERP

Job description

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

We are presently seeking an Customer Service Representative for our Mississauga site. The CSR will oversee the processing and fulfilment of customer orders and respond to customer inquiries and requests promptly. The incumbent will represent the Company in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills.

Main Responsibilities

• Review and accept customer phone and online orders.
• Complete existing quotes as PO’s are received and/or create new opportunities as needed. Ensure quote and PO’s match on price, parts, quantity, shipping method and shipping terms. Ensure that automatic order confirmations are sent once order has been processed.
• Exercises independent judgment to be able to handle communications with customers as it pertains to customer orders. Resolve unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer with little to minimal supervision.
• Utilise ERP/CRM systems to process orders, review open orders and adjust due dates.
• Communicate with other departments at the site (Warehouse, Finance, Technical Services, Product Management) when it comes to execution, tracking and processing orders and gathering information needed for customer requests.
• Timely and accurate entry into CRM/ERP systems regarding customer accounts i.e. internal comments/transaction comments.
• Send Proforma invoices, quotes, invoices, Commercial invoices and quality documents as needed.
• Create feedback cases for errors and positive and negative feedback.
• Ensure approvals are followed per controlled process.
• Other duties as assigned.

Requirements

• 3 years’ experience in Customer Service in a similar position within a manufacturing environment.
• Post‑secondary diploma or degree from a recognized educational institution.
• Experience using and knowledge of MRP systems for order entry and customer service management.
• Salesforce and ERP (preferably QAD) experience is an asset.
• Excellent English verbal and written communication skills.
• Detail oriented.
• Highly motivated, energetic, and a team player.
• Ability to interact with external and internal contacts in a friendly, positive manner.
• Experience working in an ISO9001, 14001, 13485 certified, and/or FDA QSR compliant environment is an asset.

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team! Visit:

https://jobs.excelitas.com/