Customer Experience Specialist - Banking (Part-Time)

TD Bank Group; Central Ontario; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust in Simcoe, Ontario is seeking a Customer Experience Associate to serve customers on a part-time basis. You will handle routine banking transactions and provide information on TD products and services to help customers meet their goals.

This role emphasizes accurate processing, thoughtful recommendations, and a friendly, professional demeanor to deliver a positive customer experience. The successful candidate will have a high school diploma (or equivalent), basic MS Office skills,

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Proficient in MS Office (Word, Excel, Outlook) and internet.
• Dynamic communicator able to connect with customers calmly and effectively.

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures.
• Identify customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing tasks accurately.

Skills

Customer service

MS Office

Communication

Time management

Education

High School diploma

Undergraduate degree (asset)

Job description

TD Canada Trust in Simcoe, Ontario is seeking a Customer Experience Associate to serve customers on a part-time basis. You will handle routine banking transactions and provide information on TD products and services to help customers meet their goals.

This role emphasizes accurate processing, thoughtful recommendations, and a friendly, professional demeanor to deliver a positive customer experience. The successful candidate will have a high school diploma (or equivalent), basic MS Office skills,