Customer Experience Specialist

The New Network; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

The New Network in Calgary is seeking a Customer Experience Specialist (On-site) to advocate for new clients, guide them through milestones, and balance relationship management with revenue accountability. You’ll onboard clients, build strong relationships, document workflows in CRM, and collaborate with cross-functional teams to drive measurable revenue growth while delivering clear value.

3+ years in B2C customer success with revenue accountability is required; digital fluency and real

Qualifications

• 3+ years in B2C customer success with revenue accountability.
• Proven track record of driving revenue, activation and retention.
• Ability to guide clients through complex decisions with clarity.
• Strong digital literacy; ability to document workflows in CRM.
• Background in real estate support or home services is an asset.
• Bilingualism (any language) is an asset.

Responsibilities

• Client Onboarding and Relationship Building: Establish credibility early to guide the client journey.
• Client onboarding: conduct structured discussions to understand requirements, timelines and preferences.
• Account profiling: maintain complete client profiles to support service delivery.
• Proactive Guidance and Account Growth: Recommend services at stages to drive revenue and account value.
• Guide clients through complex decisions to keep milestones on schedule.
• Platform and Operational Documentation: Log interactions and decisions in core systems; coordinate handoffs with cross-functional teams.

Skills

3+ years B2C CS

Revenue accountability

Client guidance

Digital literacy

Real estate/home services background

Bilingualism

Tools

CRM platforms

Job description

Customer Experience Specialist (On-site)

We are currently partnered with a rapidly growing Property Tech company in Calgary, seeking a Customer Experience Specialist to act as an advocate and dedicated partner to new clients. In this role, you will guide clients through key milestones, anticipate their ongoing needs, and introduce relevant platform services. You will balance empathetic relationship management with revenue accountability, ensuring clients receive clear value while driving business growth.

What You’ll Do

Client Onboarding and Relationship Building

• Establish credibility early in the client journey to serve as a trusted guide.
• Conduct structured discussions to understand client requirements, timelines, and preferences.
• Maintain complete client profiles within internal platforms to support ongoing service delivery.

Proactive Guidance and Account Growth

• Use client context and judgment to recommend relevant services at the appropriate stages.
• Drive revenue metrics and account value by aligning solutions with explicit client needs.
• Guide clients through complex decisions to keep key milestones on schedule.

Platform and Operational Documentation

• Log interactions, decisions, and client preferences accurately in core systems.
• Partner with cross-functional teams to ensure smooth handoffs and downstream execution.

What You’ll Bring

• 3+ years in B2C customer success or relationship management with direct revenue accountability.
• Proven track record of driving revenue performance, customer activation, and retention through relationship-building.
• Ability to guide clients through complex decisions with clarity and structure.
• Strong digital literacy with experience documenting workflows in CRM or customer platforms.
• Background in real estate support and general home services is an asset.
• Bilingualism (any language) is an asset.

This is an opportunity that offers plenty of room for growth, joining a rapidly scaling team and directly shaping the customer experience for new clients, and serving as a trusted advisor while driving measurable revenue growth in an expanding business.