Client Experience Coordinator

Bilinguallink; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

Bilinguallink is seeking a Client Experience Coordinator on-site in Calgary to support the front-line team and deliver exceptional client experiences. You will handle logistics, admin tasks, and tailor solutions for client requests.

Collaborate with the client-facing team, research and resolve issues, and streamline back-office operations to keep service delivery smooth. The role fits an organized, proactive professional with strong communication and teamwork.

Qualifications

• 1–3 years of administrative or operational support experience.
• Prior client-facing or customer service experience.
• Strong technical aptitude with modern office software.
• Excellent written and verbal communication with a professional demeanor.
• High organizational skills and attention to detail.
• Self-motivated with the ability to manage daily priorities.
• Collaborative mindset and team-oriented work style.
• Bilingualism is an asset.

Responsibilities

• Complete logistics and admin tasks with precision and speed.
• Maintain operational records and log task confirmations in internal systems.
• Manage incoming calls, triage inquiries, and relay messages.
• Conduct client research to tailor vendor recommendations and solutions.
• Identify bottlenecks and help refine workflows for seamless service delivery.

Skills

Admin experience

Client-facing

Office software

Communication skills

Organizational skills

Self-motivated

Team player

Bilingual

Job description

Client Experience Coordinator (On-site)

We are currently partnered with a rapidly growing Property Tech company in Calgary, seeking a Client Experience Coordinator to support their front-line team and deliver exceptional experiences for clients.

This is a high-impact support role for an organized, resourceful coordinator who thrives behind the scenes to deliver an amazing client experience. Working closely with client-facing team members, you will execute administrative tasks, find tailored solutions for unique client requests, and keep operations running smoothly.

What You’ll Do

Task Execution and Administrative Support

• Complete logistics-related tasks assigned by the front-line team with high precision and speed
• Maintain clear operational records and log confirmations of completed tasks in internal systems
• Manage incoming phone calls, triaging inquiries, directing callers to the appropriate team members, or taking detailed messages

Client Research and Problem Solving

• Conduct timely research to deliver tailored vendor recommendations and solutions for specific client requests
• Apply resourcefulness to solve unique challenges for clients
• Anticipate client needs to proactively clear hurdles before they disrupt the client experience

Process and Operational Efficiency

• Serve as the back-of-house operational engine for client-facing team members to ensure seamless service delivery
• Partner with the broader customer experience team to identify bottlenecks and refine internal workflows
• Adapt quickly to changing daily priorities and fluctuating task volumes

What You’ll Bring

• 1 to 3 years of relevant administrative or operational support experience, ideally in a fast-paced environment
• Prior experience in client-facing / customer service roles
• Strong technical aptitude with proficiency in modern office platforms and software tools
• Excellent written and verbal communication skills with a professional demeanor
• Strong organizational habits, high attention to detail, and proven task management skills
• Self-motivated and capable of managing daily priorities with minimal supervision
• Strong collaborative instincts and a team-first mindset
• Bilingualism is an asset

This is a great opportunity to join a growing, tech-enabled service business that is redefining the industry, playing a central role in delivering operational excellence and high-touch support to clients.