Customer Service Representative

Jim Peplinski Capital; Calgary; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Unplugged vacation policy

Continuous learning and advancement

Autonomy with visible impact

Job summary

Jim Peplinski Capital in Calgary is seeking a Customer Service Representative to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle. You will be a trusted point of contact for customers and a connector between Sales, Operations, and the broader organization to ensure accurate, timely, and clear communication.

The role emphasizes ownership, accountability, and collaboration, with a focus on maintaining file integrity and customer care.

Qualifications

• 5+ years experience supporting a Sales team in a fast-paced environment.
• Strong organizational skills and meticulous documentation.
• Clear, professional communication with customers and internal partners.
• Comfort across systems, workflows, and teams to keep service moving.

Responsibilities

• Deliver exceptional customer service across the full client lifecycle.
• Provide proactive support to a high-performance Sales team.
• Manage administrative processes and delivery logistics.
• Ensure file integrity and ongoing service continuity.
• Own the overall customer experience.

Skills

Customer service ownership

Sales team support

Documentation & file integrity

Professional communication

Cross-functional collaboration

Job description

About You

You take pride in doing things right the first time. You’re organized, thoughtful, and naturally service‑oriented, with a genuine desire to help customers feel supported and understood. You notice details others miss, follow through on commitments, and believe great service is built on clarity, consistency, and trust.You care deeply about customer experience and you’re at your best when you have ownership of your work, clear standards to operate within, and a team around you that values accountability and collaboration.

About the Role

Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle.

In this role, you are a trusted point of contact for customers and a critical connector between Sales, Operations, and the broader organization. Your mandate is to ensure customers are supported with accuracy, care, and continuity, and that every customer file clearly reflects the current state of the relationship so any team member can step in seamlessly.

What You Bring

• A customer-first mindset with a strong sense of ownership and accountability
• 5 years+ experience supporting a Sales team and delivering high-quality service in a fast-paced, detail-driven environment
• Exceptional organization and follow-through, with a commitment to accurate documentation and file integrity
• Clear, professional communication skills and confidence engaging with customers and internal partners
  
• Comfort working across systems, workflows, and teams to keep service moving smoothly
• A team-first attitude with pride in enabling others to succeed

Why You’d Want This Role

• A true team environment where collaboration and service excellence are non-negotiable
• An organization that values accuracy, discipline, and proactive customer care

• An unplugged vacation policy that supports real work-life balance
• Continuous learning, coaching, and advancement opportunities
• An entrepreneurial environment with real autonomy and visible impact

What the Role Consists Of

• Delivering exceptional Customer Service
• Providing effective support to a high performance Sales team
• Managing critical administrative processes and delivery logistics
• Ensuring File Integrity & Service Continuity
• Owning the Customer Experience

If you’re driven by service excellence, thrive on accountability, and want to be part of a team where customers and colleagues can rely on you, we’d love to meet you.