Bilingual Product Coordinator

Beyond Bilingual Inc.; Calgary; On-site; CAD 50,400 - 61,600; Full time

Benefits offered by this job

Health, Dental & Life Insurance

10 days flexible vacation

On-call and overtime pay

Great culture and company environment

BBQs & Staff Parties

Exclusive dry-cleaning discounts

Banking discounts

IATA Discount Card

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Product Coordinator for an on-site position in Calgary, Alberta. This full-time role requires fluency in both English and French and involves managing customer service tasks efficiently. The ideal candidate will have experience in a service-based industry and strong communication skills. Competitive salary up to $56,000 and benefits, including health and dental coverage, vacation days, and additional perks, will be offered to the right candidate.

Qualifications

• 1-2 years of experience in customer service or a service-based industry such as hospitality, real estate, or travel and tourism.
• Must be fluent in both English and French.
• Experience with conflict resolution and customer relationship management is an asset.

Responsibilities

• Effectively prioritizes and manages multiple tasks in a fast-paced, dynamic environment.
• Delivers outstanding service by addressing customer concerns and providing clear guidance throughout the accommodation process.
• Maintains high accuracy in documentation, reservations, and billing.

Skills

Customer service experience

Fluency in English and French

Conflict resolution

Communication skills

Microsoft Office proficiency

Tools

CRM platforms

Job description

Bilingual Product Coordinator Fulltime, Permanent

Location: On-site - Calgary, Alberta

Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-min breaks)

Salary: Up to $56,000

Company: This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim.The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Perks

• Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support


• Vacation: 10 days, flexible to do 15 days


• On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate


• Great culture and company environment: Described as a happy family.


• BBQs & Staff Parties: BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!


• Dry Cleaning: Exclusive dry-cleaning discounts through our sister company


• Banking Discounts: Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.


• SureBucks: Our internal rewards program for non-managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.


• IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide.

Education and Experience

• 1–2 years of experience in customer service or a service-based industry such as hospitality, real estate, or travel and tourism is highly preferred.


• Must be fluent in both English and French.


• Experience with conflict resolution and customer relationship management is an asset.


• Familiarity with revenue management strategies and best practices is desirable.


• Proficiency in Microsoft Office Suite and experience using CRM platforms is an asset.


• Demonstrated ability to prepare contracts, leases, and formal documentation with strong attention to compliance and accuracy.

Core Competencies

• Effectively prioritizes and manages multiple tasks in a fast-paced, dynamic environment.


• Skilled at securing favorable terms, rates, and agreements with landlords and suppliers to meet client needs.


• Strong verbal, written, and interpersonal communication skills to liaise effectively with clients, vendors, and internal teams.


• Delivers outstanding service by addressing customer concerns and providing clear guidance throughout the accommodation process.


• Experienced in mediating disputes to achieve mutually beneficial outcomes.


• Maintains high accuracy in documentation, reservations, and billing.


• Adapts quickly to changing requirements, schedules, or challenges.


• Works collaboratively across teams to deliver efficient solutions and positive outcomes.


• Thinks creatively to develop innovative solutions for unique challenges.


• Maintains professionalism and ethical standards in all interactions.