Customer Experience & Sales Champion

Mosaic Home Services Inc.; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Collaborative team environment

Job summary

Mosaic Home Services in Edmonton is seeking a Customer Experience & Sales Specialist to guide homeowners through services, answer questions, and book appointments. You will educate customers, recommend solutions, and convert inquiries into sales while coordinating with operations to ensure a seamless experience.

This full-time role emphasizes a customer-first mindset, multi-tasking in a fast-paced environment, and contributing to team goals around satisfaction, bookings, and service delivery.

Qualifications

• Excellent communication skills and a customer-first mindset.
• Ability to educate customers on Mosaic services and recommend solutions.
• Experience in scheduling and coordinating with field teams is a plus.

Responsibilities

• Respond to inbound customer calls, emails, texts, and online inquiries.
• Build rapport with customers and understand their needs.
• Educate customers on Mosaic services and help them choose the right solution.
• Convert inquiries into booked appointments and sales opportunities.
• Coordinate with operations teams to support service delivery.
• Maintain accurate records in the CRM and scheduling systems.

Skills

Communication

Customer focus

Problem solving

Multi-tasking

Tools

CRM software

Job description

Mosaic Home Services in Edmonton is seeking a Customer Experience & Sales Specialist to guide homeowners through services, answer questions, and book appointments. You will educate customers, recommend solutions, and convert inquiries into sales while coordinating with operations to ensure a seamless experience.

This full-time role emphasizes a customer-first mindset, multi-tasking in a fast-paced environment, and contributing to team goals around satisfaction, bookings, and service delivery.