Customer Experience Specialist – Scheduling & Support

All Weather At Home; City of Langley; On-site; CAD 42,000 - 65,000; Full time

Job summary

All Weather At Home’s Langley Customer Solutions Centre is seeking a Customer Service Professional to positively impact every customer interaction. You will listen to inquiries, resolve issues, and provide clear information while coordinating with contractors, homeowners, and sales partners.

The role requires 3-5 years in customer service, comfort with computer systems, and a proactive, solution-oriented mindset in a fast-paced environment.

Qualifications

• 3-5 years of solid experience in customer service
• Proficient with computer systems and comfortable learning new tools
• Handles complex inquiries independently with strong listening and problem-solving skills
• Builds effective relationships and maintains a warm, professional phone presence
• Meticulous attention to detail and strong organizational skills

Responsibilities

• Communicate with customers - including contractors, dealers, homeowners, and our sales partners – to provide accurate, timely information
• Completing all required paperwork accurately and on time, from processing orders to creating detailed sales quotes
• Supporting the sales team with essential administrative tasks, ensuring smooth operations
• Preparing and quoting chargeable service work, including parts and labour, to keep customers informed of costs
• Scheduling installations and coordinating Service Technicians efficiently, maximizing each day’s appointments for a full, efficient schedule

Skills

Customer service experience

Problem solving

Strong communication

Education

High school diploma or equivalent

Job description

All Weather At Home’s Langley Customer Solutions Centre is seeking a Customer Service Professional to positively impact every customer interaction. You will listen to inquiries, resolve issues, and provide clear information while coordinating with contractors, homeowners, and sales partners.

The role requires 3-5 years in customer service, comfort with computer systems, and a proactive, solution-oriented mindset in a fast-paced environment.