Show Home Sales Assistant - Customer Experience Lead

Sterling Homes Edmonton; Edmonton; On-site; CAD 38,000 - 54,000; Full time

Job summary

Sterling Homes Edmonton is seeking a Sales Assistant to support the new home sales process in Edmonton, AB. You will help maintain show homes and the sales centre and provide customers with an exceptional buying experience from first contact to closing.

This full-time role reports to the Manager of Sales and Marketing. Ideal candidates have at least 6 months in sales or sales-support, strong communication, proficient in Microsoft Office and CRM tools, and a reliable vehicle for travel to show

Qualifications

• Minimum 6 months of experience in sales or sales-support.
• Valid driver’s licence and access to a reliable vehicle.
• Proficient in Microsoft Office and basic CRM systems.
• Experience in residential sales is preferred.

Responsibilities

• Greet customers and provide excellent service.
• Conduct show home tours and explain product details.
• Qualify potential buyers and assist with financing coordination.
• Schedule appointments and manage communications.
• Maintain show homes and sales centre appearance.
• Handle data entry, filing, and office tasks.

Skills

Customer service

Communication

Sales support

Microsoft Office

CRM

Organization

Education

Diploma/Bachelor in Business/Marketing

Tools

HubSpot

NewStar

SharePoint

Excel

PowerPoint

Job description

Title: Sales Assistant (full time, permanent)

Location: Showhomes and Sales Centres in Edmonton and surrounding communities.

At Sterling Homes our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program and employee home purchase program.

Job Overview

Reporting to the Manager, Sales and Marketing, as the Sales Assistant in Edmonton, AB, you will support the new home sales process. You also assist in maintaining the assigned show homes and sales centre and provide customers with an exceptional customer experience throughout the home buying process.

Your Day-to-day Responsibilities Will Include

• Acting as the first point of contact for customers and ensuring excellent customer service is provided.
• Providing customers with show home tours, product information and purchase process. Answering incoming calls and emails, and booking appointments.
• Assisting in qualifying potential purchasers and converting them into qualified buyers. Tracking customer information, and assisting in obtaining financing.
• Continually inspecting and ensuring show homes and sales center are appealing and presentable.
• Supporting customers throughout the home building process and coordinating project changes. Providing updates on building progress and coordinating walkthroughs.
• Performing a variety of administrative tasks such as data entry, filing, calendar management, tracing customer deposits, and maintaining office supplies, sales brochures and signage.
  
  

As our ideal candidate, you are…

• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
• Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
• A creative problem solver; you think outside the box for solutions without fear of failure.
  
  

Essential Requirements

• Minimum 6 months of experience in sales or sales-support related role.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check and driver’s licence.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, SharePoint, Teams and PowerPoint), CRM and accounting software (HubSpot, NewStar or similar).
  
  

Preferred Requirements

• Prior experience working in the Residential Home Building industry is preferred.
• Enrollment or completion of a diploma/bachelor’s program, with a concentration in Business, International Business, Marketing/Sales preferred; equivalent combination of education and experience will be considered.
  
  

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Consistently meeting customer expectation.
• Taking responsibility for the outcomes of decisions and actions.
  
  

Work Conditions

You primarily work in a show home or sales centre setting in Edmonton and surrounding areas. Hours are primarily regular business hours, with evenings and/or weekends as well as travel to off-site meetings or other show homes, occasionally required.

About Us

Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click here .

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

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