Customer Experience & Sales Specialist

Mosaic Home Services Ltd; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Collaborative team environment

Job summary

Mosaic Home Services in Edmonton is seeking a Customer Experience & Sales Specialist to guide homeowners through services, answer questions, and book appointments. You will educate customers, recommend solutions, and convert inquiries into sales while coordinating with operations to ensure a seamless experience.

This full-time role emphasizes a customer-first mindset, multi-tasking in a fast-paced environment, and contributing to team goals around satisfaction, bookings, and service delivery.

Qualifications

• Excellent communication skills and a customer-first mindset.
• Ability to educate customers on Mosaic services and recommend solutions.
• Experience in scheduling and coordinating with field teams is a plus.

Responsibilities

• Respond to inbound customer calls, emails, texts, and online inquiries.
• Build rapport with customers and understand their needs.
• Educate customers on Mosaic services and help them choose the right solution.
• Convert inquiries into booked appointments and sales opportunities.
• Coordinate with operations teams to support service delivery.
• Maintain accurate records in the CRM and scheduling systems.

Skills

Communication

Customer focus

Problem solving

Multi-tasking

Tools

CRM software

Job description

MOSAIC HOME SERVICES

Downright Demolition | Five Star Holiday Decor | Everlast Vinyl Fencing | Screen Savers | Colour Envy Painting | Miraculous Maids | Shine Above

Customer Experience & Sales Specialist

Edmonton, Alberta | Full-Time

About Mosaic Home Services

At Mosaic Home Services, we help homeowners maintain and improve their homes through a portfolio of trusted service brands. We believe exceptional customer experiences start with exceptional team members, and we're looking for someone who enjoys connecting with people, solving problems, and helping customers find the right solutions for their homes.

As a Customer Experience & Sales Specialist, you'll be at the centre of the customer journey-from the first conversation through booking and scheduling. You'll help homeowners understand our services, answer questions, recommend solutions, and turn customer conversations into successful outcomes.

This is a fast-paced role for someone who enjoys variety, communication, and the satisfaction of helping customers while contributing directly to company growth.

If you enjoy helping people, staying organized, and being part of a supportive team, we'd love to hear from you.

What You'll Do

Customer Experience & Sales

• Respond to inbound customer calls, emails, texts, and online inquiries.
• Build rapport with customers and understand their needs.
• Educate customers on Mosaic services and help them choose the right solution.
• Convert customer inquiries into booked appointments and sales opportunities.
• Recommend additional services when appropriate based on customer needs.
• Answer questions, address concerns, and create confidence throughout the booking process.
• Follow up with customers to ensure opportunities are not missed.

Scheduling & Coordination

• Schedule appointments accurately using our CRM and scheduling systems.
• Maintain detailed customer records, notes, and service information.
• Coordinate with operations teams, technicians, and franchise partners to support successful service delivery.
• Ensure field teams have the information they need to provide an exceptional customer experience.
• Help identify and resolve scheduling challenges quickly and proactively.

Customer Support & Problem Solving

• Provide friendly, professional, and solution-focused support.
• Triage customer concerns and determine the best next step.
• Communicate updates and changes clearly with customers and internal teams.
• Ensure every interaction leaves the customer feeling supported.

Administrative Excellence

• Maintain accurate records and documentation.
• Keep CRM information organized and up to date.
• Support process improvements that help the team deliver a better customer experience.

What Success Looks Like

• Customers feel valued, understood, and confident choosing Mosaic.
• Customer inquiries are successfully converted into booked appointments.
• Schedules are accurate and teams are set up for success.
• Follow-ups are completed consistently.
• Customer concerns are handled quickly and professionally.
• You contribute to team goals around customer satisfaction, booking success, and operational excellence.

What We're Looking For

• Someone who genuinely enjoys helping and connecting with people.
• Strong communication skills with the ability to build trust quickly.
• A customer-first mindset with a natural sales approach.
• Comfortable handling multiple conversations and priorities in a fast-paced environment.
• Organized, detail-oriented, and accountable.
• Confident learning new software and systems.
• Calm under pressure and able to problem-solve effectively.
• Previous customer service, sales, scheduling, hospitality, retail, or call centre experience is an asset.

Experience That Transfers Well

People who are successful in this role often come from:

• Customer service teams
• Inside sales or appointment-setting roles
• Sales
• Hospitality and restaurants
• Call centres and customer support teams

What We Offer

• Stable, year-round employment with a growing company
• On-the-job training and ongoing support
• A collaborative team environment
• Opportunities to learn multiple areas of the business
• Career growth opportunities within the Mosaic group
• A role where your conversations directly impact customer satisfaction and company growth

Who You'll Enjoy Working With

Our team values accountability, communication, teamwork, and continuous improvement. We support one another, celebrate wins together, and take pride in creating exceptional experiences for our customers every day.

We encourage inclusive and respectful work environment. Our team values a diverse perspective and a shared commitment to excellent service. Whether you're a seasoned professional or a young enthusiast, we invite you to bring your strengths and compassion to the role.