Customer Experience & Revenue Growth Associate

FedEx Canada; Langford; On-site; CAD 38,000 - 48,000; Full time

Job summary

FedEx Canada is seeking an interview-position representative in Langford, BC. The role involves providing accurate customer assistance at the point of contact and performing essential administrative tasks to keep operations smooth.

Successful candidates will complete mandatory training and support ongoing service quality. The position requires light-to-medium physical effort and a client-focused, professional approach in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Willingness to complete all basic and recurrency training.
• Ability to lift 70 lbs and to maneuver packages up to 150 lbs with equipment.
• Proficient in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Good negotiation skills.
• Ability to work under stress in a dynamic, monitored environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate incremental revenue wherever possible.

Education

High school diploma/equivalent

College diploma preferred

Job description

FedEx Canada is seeking an interview-position representative in Langford, BC. The role involves providing accurate customer assistance at the point of contact and performing essential administrative tasks to keep operations smooth.

Successful candidates will complete mandatory training and support ongoing service quality. The position requires light-to-medium physical effort and a client-focused, professional approach in a fast-paced environment.