Customer Experience Specialist (Temp)

FedEx Canada; Sidney; On-site; CAD 42,000 - 62,000; Full time

Job summary

FedEx Canada is hiring a temporary full-time Customer Service Representative to support customer interactions and administrative tasks during a leave coverage period. The role emphasizes accurate information delivery and responsive service, with a focus on maintaining smooth operations and contributing to incremental revenue where possible.

The ideal candidate will have strong interpersonal and verbal communication skills, be able to manage stress in a dynamic environment, and meet training

Qualifications

• High school diploma/equivalent required; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to complete mandatory training and recurrency programs.
• Must lift up to 70 lbs and handle packages up to 150 lbs with equipment.
• PC Windows environment proficiency required.

Responsibilities

• Provide accurate information and direct customer interface.
• Perform administrative duties to support efficient operations.
• Promote continued sales and generate potential incremental revenue where possible.

Skills

Interpersonal communication

Verbal communication

Analytical thinking

Problem solving

Negotiation

Stress management

Education

High school diploma/equivalent

College diploma (preferred)

Job description

FedEx Canada is hiring a temporary full-time Customer Service Representative to support customer interactions and administrative tasks during a leave coverage period. The role emphasizes accurate information delivery and responsive service, with a focus on maintaining smooth operations and contributing to incremental revenue where possible.

The ideal candidate will have strong interpersonal and verbal communication skills, be able to manage stress in a dynamic environment, and meet training