Customer Rep-Station

FedEx Canada; Calgary; On-site; CAD 34,000 - 52,000; Full time

Job summary

FedEx Canada is seeking an interview-position specialist to provide accurate information and direct customer support. The role includes administrative tasks essential for efficient operations and actively promoting sales to generate incremental revenue for the company.

The candidate should be capable of handling high-pressure situations, be proficient with Windows, and possess strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent required; college diploma preferred.
• Knowledge of Canadian customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must complete all basic and recurrency training.
• Able to lift 70 lbs and maneuver up to 150 lbs with equipment.
• Must complete mandatory testing and training.
• Proficient in PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Good negotiation skills.
• Demonstrated ability to work under pressure in a monitored environment.
• If based in Quebec, bilingual French & English required.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate incremental revenue where possible.

Skills

Canadian Customs knowledge

FedEx product knowledge

Lifting heavy packages

Training completion

PC Windows proficiency

Interpersonal skills

Verbal communication

Analytical skills

Negotiation skills

Stress management

Time management

Education

High school diploma

College diploma preferred

Tools

FedEx Express & Ground systems

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills And Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Additional Details

Job posted 10/5; Job unposting 10/12

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accretions where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.