Customer Experience Representative - YHU

Starlink Aviation; Quebec; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Free parking

RRSP

3 weeks of vacation after first year

5 personal days off

Full range of benefits

Job summary

Starlink Aviation is seeking a Customer Experience Representative to deliver high-quality service to international customers. You will ensure smooth aircraft arrivals and departures, coordinate with line service teams, and assist with fueling, catering and hangar space arrangements.

Fluency in French and English is required, with a focus on clear communication and problem resolution. A flexible schedule and full benefits are offered to support a dynamic aviation environment.

Qualifications

• Fluent in both French and English, spoken and written.
• Some customer support experience dealing with complex issues.
• Strong writing and communication abilities.

Responsibilities

• Provide high standards service to customers per company philosophy.
• Coordinate and communicate between customers and line service agents for arrivals and departures.
• Assist customers with fueling, catering, and securing hangar space as requested.
• Arrange hotel and transportation accommodations as needed.
• Maintain courteous and professional interactions with an international clientele.

Skills

Bilingual

Customer support

Multitasking

Communication

Interpersonal skills

Troubleshooting

Problem resolution

Fast learner

Tools

Microsoft Office

Job description

We are currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team !

Job Description

As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.

Experience and Skills Needed

• Some customer support experience dealing with complex issues, troubleshooting and problem resolution.
• Must be fluent in both French and English, spoken and written.
• Raison: Interaction with an international clientele requiring the use of a language other than French.
• Good writing and communication abilities.
• Must demonstrate strong communication and interpersonal skills.
• Good knowledge of Microsoft office, and the ability to pick up new technology quickly.
• Must be able to efficiently manage multiple projects and tasks at the same time.

Competencies Valued

• Displays courtesy, discretion and efficiency towards the customer.
• Displays leadership through innovation in everything you do.
• Displays a passion for what you do and a drive to improve.
• Is proactive and has a strong drive to complete tasks.
• Displays personal and corporate integrity.

Conditions
Schedule to be determined

• Experienced and dynamic team!
• Competitive salary;
• Flexible schedule;
• Free parking;
• RRSP;
• 3 weeks of vacation after the first year in service;
• 5 personal days off;
• Full range of benefits