Customer Experience Representative - YHU

Starlink Aviation; Longueuil; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Free parking

RRSP

3 weeks vacation after first year

5 personal days off

Benefits package

Job summary

Starlink Aviation is seeking a Customer Experience Representative to deliver high-standard service to customers, coordinating aircraft arrivals and services with line staff. The role emphasizes multilingual communication, problem-solving, and multitasking across aircraft-related requests, including fueling, catering, and hangar space arrangements.

A strong focus on customer care and professional interactions is essential.

Qualifications

• Some customer support experience is required.
• Must be fluent in both French and English, spoken and written.
• Good writing and communication abilities.
• Must demonstrate strong communication and interpersonal skills.
• Good knowledge of Microsoft Office and the ability to pick up new technology quickly.
• Must be able to efficiently manage multiple projects and tasks at the same time.

Responsibilities

• Provide high standards customer service to clients.
• Coordinate arrivals and departures of aircraft with courtesy and efficiency.
• Ensure flawless communication between customers and line service agents.
• Assist customers with services such as fueling, catering, and hangar space bookings.
• Arrange hotel and transportation accommodations for customers.

Skills

Bilingual English/French

Communication skills

Interpersonal skills

Multitasking

Problem solving

Tools

Microsoft Office

Job description

We are currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team !

Job Description

As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.

Experience and Skills Needed

Some customer support experience dealing with complex issues, troubleshooting and problem resolution. Must be fluent in both French and English, spoken and written. Raison: Interaction with an international clientele requiring the use of a language other than French. Good writing and communication abilities. Must demonstrate strong communication and interpersonal skills. Good knowledge of Microsoft office, and the ability to pick up new technology quickly. Must be able to efficiently manage multiple projects and tasks at the same time.

Competencies Valued

Displays courtesy, discretion and efficiency towards the customer. Displays leadership through innovation in everything you do. Displays a passion for what you do and a drive to improve. Is proactive and has a strong drive to complete tasks. Displays personal and corporate integrity.

Conditions

Schedule to be determined Experienced and dynamic team! Competitive salary; Flexible schedule; Free parking; RRSP; 3 weeks of vacation after the first year in service; 5 personal days off; Full range of benefits