Customer Experience Representative

Sundial; Airdrie; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

EFAP

Employee discounts

Health insurance

Dental coverage

Paid vacation

Flexible scheduling

Job summary

Value Buds is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) to be the face of our brand, delivering exceptional service and guiding customers through our cannabis products in-store.

You will help with product recommendations, education, POS transactions, inventory tasks, and regulatory compliance. This role values reliability, communication, and a customer-first mindset in a fast-growing industry.

Qualifications

• Customer service, retail, or hospitality experience is an asset.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Responsibilities

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS, handle payments, and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations, including ID verification

Skills

Customer service

Retail experience

Communication skills

Cannabis certs

Age 18+/19+

Criminal record check

Job description

Work Location

Value Buds Sierra Springs

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

Retail Sales Associate – Cannabis (Customer Experience Rep)

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.

What You’ll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS, handle payments, and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Customer service, retail, or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Why You’ll Love Working With Us

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options

Employee & Family Assistance Program (EFAP)

available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.