Customer Experience Pro – Logistics & Order Fulfillment

Metro Supply Chain; Markham; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life and disability insurance

Retirement Savings Program with match

Wellness programs

Team wear allowance

Employee Appreciation Day

Social events

Community volunteering

Job summary

Metro Supply Chain is seeking a Customer Experience Representative to respond to inquiries, process orders, and handle complaints in a prompt and courteous manner. You will manage phone duties, greet visitors, schedule, and perform clerical duties as directed by supervision.

The role requires two-year college or equivalent experience, 2 years of office/warehouse experience, and proficiency with Microsoft Office.

Qualifications

• Proven communication skills in English, both verbal and written.
• Experience handling customer inquiries, orders, and complaints.
• Strong organizational and clerical abilities.
• Proficiency in MS Office applications is required.

Responsibilities

• Assist Operations Supervisor with daily work assignments and follow up on delivery performance.
• Process and input customer orders, coordinate last-minute shipping with traffic department.
• Provide shipping and tracing information to customers as needed.
• Maintain damaged goods records and back-order logs.
• Handle returns and ensure proper credits.
• Trace orders and notify customers of activity.
• Verify invoices and ensure accuracy of billing.
• Maintain good relationships with customers and respond to inquiries and complaints.
• Communicate customer feedback to management.
• Act as liaison between warehouse, office, and customers for invoicing and credit changes.
• Oversee paperwork for orders and maintain files.
• Keep current procedure book detailing processing requirements.
• Answer calls and operate office machines as required.
• Prepare reports on customer service activities.
• Promote a clean, safe and positive work environment.

Skills

Communication skills (verbal & written

Customer service experience

Detail-oriented

Education

Two-year college or related experience

Tools

Microsoft Office

Pack Manager (asset)

Job description

Metro Supply Chain is seeking a Customer Experience Representative to respond to inquiries, process orders, and handle complaints in a prompt and courteous manner. You will manage phone duties, greet visitors, schedule, and perform clerical duties as directed by supervision.

The role requires two-year college or equivalent experience, 2 years of office/warehouse experience, and proficiency with Microsoft Office.