Customer Experience Representative (Warehousing) - 1-year contract

Metro Supply Chain; Brampton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan with company match

Wellness programs

Team events

Community volunteering

Job summary

Metro Supply Chain is seeking a Customer Experience Representative to handle customer inquiries, process orders, and support light shipping activities with prompt, courteous service.

Your role includes maintaining inventory records, handling inquiries, and coordinating with the traffic department to ensure accurate shipping and invoicing. This position emphasizes customer centricity and teamwork within a growing organization.

Qualifications

• 2 years general warehouse experience is required.
• Strong communication and interpersonal skills.

Responsibilities

• Process and input customer orders, coordinating last-minute shipping with traffic department.
• Provide shipping and tracing information to customers.
• Maintain damage goods records and back-order logs.
• Handle returned products and arrange proper credits.
• Trace orders and update customers on status.
• Verify invoices and ensure accurate invoicing.
• Maintain good relationships with customers and respond to inquiries and complaints.
• Communicate customer feedback to management and management of credit changes.

Skills

Strong communication

Education

Two-year College or related experience

Job description

JOIN OUR TEAM

JOIN OUR TEAMMetro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Customer Experience Representative carries out all customer service activities, including responding to inquiries, processing orders, handling complaints, maintaining inventory records, and supporting light shipping and receiving activities, in a prompt, courteous, and effective manner.

Responsibilities

• Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department
• Furnish shipping and tracing information to customer as required
• Maintain damage goods record and back-order logs
• Handle returned products in an efficient manner and assure proper credit is given to the customer
• Trace orders as required and notify customers of any activity concerning their merchandise
• Assure proper invoicing of accounts by verifying computer-generated invoices
• Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner
• Report customer feedback to management, including any signs of customer dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain a current and accurate procedure book which details the processing requirements for each account
• Answer phone calls and operate various types of office machines and computers necessary to perform duties
• Effectively correspond with customers as required
• Prepare any reports concerning customer service activities as required by supervisors
• Assist with inventory control activities, including cycle counts and inventory verification.
• Provide support for light shipping and receiving duties, including the processing of incoming and outgoing shipments.
• Promote a clean, safe and positive work environment
• Other duties as required.

Experience

• 2 years general warehouse experience is required
• Strong communication and interpersonal skills.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Two-year College or one-year related experience and/or training; or equivalent combination of education and experience

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.