Customer Experience Manager - Banking Leader & Growth

The Toronto-Dominion Bank (Canada); Greater Sudbury; On-site; CAD 57,000 - 81,000; Full time

Job summary

The Toronto‑Dominion Bank is seeking a leader in Sudbury, Ontario to mentor a frontline team, manage scheduling, ensure policy compliance, and collaborate across TD partners to meet customer needs. The role emphasizes coaching, high performance, and delivering a legendary customer experience.

Strong communication and organizational skills are essential. The position supports a dynamic, fast-paced banking environment with a focus on operational excellence and fair, equitable service delivery.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Familiarity with banking processes and operations.
• Proficiency in MS Office and internet applications.

Responsibilities

• Mentor a team by delivering exceptional customer experiences and achieving operational excellence.
• Maintain scheduling and ensure compliance with policies and guidelines.
• Collaborate with One TD partners to meet customer needs.
• Support frontline staff in resolving complaints and provide escalation where needed.
• Coach team on customer conversations to improve the customer experience.
• Lead workflow monitoring, prioritizing tasks and assigning duties.

Skills

Team leadership

Customer service

Time management

Communication

Planning

Problem solving

Education

Undergraduate degree

Tools

MS Office

Internet applications

Job description

The Toronto‑Dominion Bank is seeking a leader in Sudbury, Ontario to mentor a frontline team, manage scheduling, ensure policy compliance, and collaborate across TD partners to meet customer needs. The role emphasizes coaching, high performance, and delivering a legendary customer experience.

Strong communication and organizational skills are essential. The position supports a dynamic, fast-paced banking environment with a focus on operational excellence and fair, equitable service delivery.