Branch Team Lead – Banking & Advisory

The Toronto-Dominion Bank (Canada); Ottawa; On-site; CAD 66,000 - 98,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) Orleans branch is seeking an Assistant Branch Manager to lead and coach a team in delivering high-quality customer service and complex financial solutions.

Applicants should have an undergraduate degree or equivalent experience, plus relevant certifications. The role focuses on operational excellence, regulatory compliance, and developing staff to meet TD's customer-focused standards.

Qualifications

• Undergraduate degree and/or over 4 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Extensive knowledge of team, process, and risk management with an advanced understanding of the business.
• Proficiency in productivity tools including MS Office and internet applications.
• Strong communication skills to liaise with customers, employees and cross-functional teams.
• A dynamic leader with experience in fast-paced environments and strong planning/time management.
• Go-getter attitude and excellent decision-making under confidentiality.

Responsibilities

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank.
• Coach advisory and frontline staff on resolving customer complaints effectively.
• Resolve operational and high-risk issues within regulatory requirements.
• Mentor a team on advice-giving strategies and delivering effective customer experience.
• Ensure branch common areas are inviting and accessible for customers.
• Maintain accurate employee scheduling to meet customer demands and compliance.

Skills

Leadership

Communication

Time management

Decision making

Coaching staff

Regulatory knowledge

Education

Undergraduate degree

IFIC or CSC course

Tools

MS Office

Job description

The Toronto-Dominion Bank (Canada) Orleans branch is seeking an Assistant Branch Manager to lead and coach a team in delivering high-quality customer service and complex financial solutions.

Applicants should have an undergraduate degree or equivalent experience, plus relevant certifications. The role focuses on operational excellence, regulatory compliance, and developing staff to meet TD's customer-focused standards.