Customer Experience Manager

Melanie Lyne; Ottawa; On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

Employee discount

Career development

Work-life balance

Dynamic team

Job summary

Melanie Lyne in Ottawa is seeking a Store Assistant Manager who blends fashion passion with exceptional customer service to lead a dynamic team and deliver a memorable shopping experience.

You will recruit and coach staff, style customers, drive sales, and manage merchandising and daily store operations to support the Store Manager.

Qualifications

• Minimum 3 years of experience in store management or sales.
• Strong leadership and customer service skills.
• Passion for fashion and helping customers create outfits.

Responsibilities

• Recruit and lead a winning team that delivers a memorable shopping experience.
• Act as a stylist to build personalized wardrobes for customers.
• Coach the team on customer service, product knowledge, and trends.
• Monitor sales targets and take action to influence results.
• Support store operations, merchandising, and price changes.
• Keep the store clean and assist with receiving and transfers.

Skills

Leadership

Customer service

People management

Visual merchandising

Sales targets

Tools

POS system

Job description

How will you support the team?

As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in a store management, sales and customer service position
• Demonstrate initiative on an on-going basis.
• Strong team building skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!