Assistant Manager / Customer Experience Lead

Melanie Lyne; Kelowna; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Career development program

Supportive management

Good work/life balance

Job summary

Melanie Lyne seeks a Team Leader to join their dynamic retail team in Kelowna. You will inspire a passion for fashion and enrich customer experiences while leading a team to new heights in sales and service.

This role offers opportunities for professional growth, an employee discount, and a supportive management team that values work-life balance. Ideal candidates will have a strong background in sales and customer service with aspirations for a retail career.

Qualifications

• Experience as a team leader or sales trainer.
• Strong selling and customer service skills.
• Desire to develop a career in retail.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on customer service and product knowledge.
• Monitor sales targets and take action to influence results.
• Perform daily tasks like changing prices and keeping the store clean.
• Open and close the store as required.

Skills

Passion for fashion

Customer service skills

Sales leadership

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance