Customer Experience Manager

Laura Canada; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Dynamic team

Career development

Good work/life balance

Job summary

Laura Canada is seeking a passionate Store Assistant Manager in Ottawa to provide exceptional customer service and lead a dynamic team. You will play an essential role in creating a vibrant store environment and enhancing the shopping experience for customers.

This position involves recruiting a strong team, monitoring performance, and supporting daily operations. Benefits include an employee discount, career development programs, and a supportive management team.

Qualifications

• Minimum of 3 years of experience in a store management, sales, and customer service position.
• Demonstrate initiative on an ongoing basis.
• Strong team building skills.

Responsibilities

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and coach a team on exemplary customer service and product knowledge.
• Monitor sales targets and influence results.
• Support the Store Manager in team management and merchandising.
• Handle daily operations like receiving merchandise and keeping the store clean.

Skills

Passion for fashion

Customer service skills

Team building

Sales management

Job description

How will you support the team?

As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in a store management, sales and customer service position
• Demonstrate initiative on an on-going basis.
• Strong team building skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!