Customer Experience Lead

Laura Canada; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount in store

Dynamic and passionate team

Career development and advancement

Supportive management team and good w/

Job summary

Laura Canada seeks a Team Leader to guide a fashion-focused sales team in Toronto, delivering personalized wardrobe styling and a memorable shopping experience. You will mentor staff on customer service, product knowledge, and current trends while driving programs and performance to achieve store goals.

You will manage daily store operations, including pricing, shipping orders, and maintaining cleanliness, ensuring a high-quality customer experience and smooth opening/closing duties.

Qualifications

• Experience leading a sales team or training staff.
• Strong customer service and selling skills.
• Interest in fashion and career development in retail.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

Skills

Customer service

Team leadership

Sales skills

Fashion knowledge

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!