Customer Experience Leadership Trainee

TD; Brampton; On-site; CAD 60,000 - 84,000; Full time

Job summary

TD Canada Trust in Brampton, Ontario, is seeking a Manager Customer Experience Trainee to lead a frontline team and deliver outstanding customer experiences. You will mentor staff, coordinate scheduling, and collaborate with TD partners to best assist clients in a dynamic branch environment.

The role emphasizes developing leadership capabilities, managing performance, and maintaining compliance while promoting a positive workplace culture.

Qualifications

• Undergraduate degree and/or 3+ years of relevant experience.
• Strong communication and leadership abilities.
• Proficiency with MS Office and related software.

Responsibilities

• Mentor a team and drive exceptional customer experiences.
• Meet customer demands and ensure compliance through scheduling and policy adherence.
• Collaborate with One TD partners to support customers.
• Coach the team on advice-giving and customer interaction strategies.
• Lead workflow monitoring, task assignment, and issue resolution.
• Administer daily branch administrative duties and maintain customer areas.
• Provide ongoing performance feedback and guide development.
• Foster a fair, positive work environment and stay updated on industry trends.

Skills

Communication

Leadership

Time management

Organizational skills

Education

Undergraduate degree

Tools

MS Office

Job description

TD Canada Trust in Brampton, Ontario, is seeking a Manager Customer Experience Trainee to lead a frontline team and deliver outstanding customer experiences. You will mentor staff, coordinate scheduling, and collaborate with TD partners to best assist clients in a dynamic branch environment.

The role emphasizes developing leadership capabilities, managing performance, and maintaining compliance while promoting a positive workplace culture.