Customer Experience Leader, Banking Branch

TD; Lethbridge; On-site; CAD 57,000 - 81,000; Full time

Job summary

TD Canada Trust in Lethbridge, AB is seeking a dynamic leader to drive a high-performing branch team and deliver a seamless customer experience. You will mentor staff, optimize scheduling, and partner with One TD to tailor solutions for customers.

The role demands an undergraduate degree or equivalent experience, strong banking knowledge, and excellent communication. You will coach performance, maintain branch areas, and uphold regulatory guidelines while guiding a positive, equitable team

Qualifications

• Undergraduate degree and/or 3+ years of relevant experience.
• Knowledge of banking processes and operations.
• Proficiency with MS Office and internet applications.
• Diplomatic communicator with customers, partners and management.
• Strong organizational, planning and time management skills.
• Dynamic leader able to guide a fast-paced team.

Responsibilities

• Mentor a team to deliver exceptional customer interactions and develop talent.
• Schedule staff and enforce policies and procedures.
• Collaborate with One TD partners to meet customers' needs.
• Support frontline staff in resolving complaints and escalate when needed.
• Coach the team on communication strategies to enhance the customer experience.
• Lead workflow monitoring and task prioritization to improve operations.
• Administer complex daily branch administrative duties.
• Maintain customer-facing areas per guidelines.
• Provide ongoing performance feedback and manage performance reviews.
• Foster a fair, positive environment and stay updated on industry trends.

Skills

Leadership

People management

Operational excellence

Customer service

Communication

Organizational skills

Education

Undergraduate degree

Tools

MS Office

Internet applications

Job description

TD Canada Trust in Lethbridge, AB is seeking a dynamic leader to drive a high-performing branch team and deliver a seamless customer experience. You will mentor staff, optimize scheduling, and partner with One TD to tailor solutions for customers.

The role demands an undergraduate degree or equivalent experience, strong banking knowledge, and excellent communication. You will coach performance, maintain branch areas, and uphold regulatory guidelines while guiding a positive, equitable team