Branch Manager: Lead Customer Banking & Growth

TD; Oyen; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Canada Trust is hiring a Branch Manager in Oyen, Alberta to lead a medium-sized team and drive exceptional customer interactions. You will mentor staff, promote TD’s community presence, and ensure compliant, high-quality service across all banking activities.

The role requires proven leadership, strategic thinking, and strong communication, with a focus on delivering customer-centric financial solutions and maintaining TD standards in a fast-paced branch environment.

Qualifications

• Undergraduate degree or 5+ years of relevant experience in banking.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with knowledge of investing and credit processes and policies.
• Proficiency with MS Office and internet applications.
• Strong communication to liaise with customers and teams.
• Discretion in handling confidential information and decisive judgment.
• Leadership with ability to motivate, negotiate, and solve problems.

Responsibilities

• Mentor a medium-sized team to deliver excellent customer conversations and experiences.
• Promote TD’s image within the community through active participation in events.
• Understand customer needs and offer appropriate banking solutions.
• Escalate and resolve issues at the branch level to ensure best actions.
• Oversee complex administrative duties for funds, real estate, and compliance issues.
• Ensure optimal employee scheduling and coverage.
• Develop and implement business development strategies within budget.
• Ensure accurate processing of customer transactions per TD policies.
• Promote One TD solutions and build lasting customer relationships.
• Coordinate with Wealth and Business Banking to stay updated on processes and regulations.
• Foster a positive, productive, and professional work environment.

Skills

Communication

Decision making

Leadership

Negotiation

Problem solving

Education

Undergraduate degree

BCO/IFIC or CSC Course

Tools

MS Office

Job description

TD Canada Trust is hiring a Branch Manager in Oyen, Alberta to lead a medium-sized team and drive exceptional customer interactions. You will mentor staff, promote TD’s community presence, and ensure compliant, high-quality service across all banking activities.

The role requires proven leadership, strategic thinking, and strong communication, with a focus on delivering customer-centric financial solutions and maintaining TD standards in a fast-paced branch environment.