Customer Experience & Digital Banking Associate

Scotiabank; Calgary; On-site; CAD 25,000 - 33,000; Part time

Job summary

Scotiabank seeks a Customer Experience Associate in Calgary Financial Centre to deliver exceptional service and help clients achieve their financial goals. You are the friendly face of the branch, building relationships and guiding customers through transactions and basic product offers.

The role emphasizes strong customer service, promotion of digital banking tools, and a team-focused, results-driven environment. This is a part-time position at 26.25 hours per week, located in Calgary, AB.

Qualifications

• Customer service skills and ability to connect with clients.
• Willingness to assist in a friendly and efficient manner.
• Comfort with promoting digital and self‑service banking options.

Responsibilities

• Take a proactive approach to discovering customers’ needs and listen to understand.
• Process day to day transactions accurately.
• Identify and fulfill simple sales opportunities to support branch targets.
• Guide clients to mobile banking and digital tools to manage their banking needs.

Job description

Scotiabank seeks a Customer Experience Associate in Calgary Financial Centre to deliver exceptional service and help clients achieve their financial goals. You are the friendly face of the branch, building relationships and guiding customers through transactions and basic product offers.

The role emphasizes strong customer service, promotion of digital banking tools, and a team-focused, results-driven environment. This is a part-time position at 26.25 hours per week, located in Calgary, AB.