Customer Experience Desk Associate

Socket.dev; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada in Ottawa is seeking a Customer Service Desk Associate to deliver friendly and professional customer service, assist with refunds and inquiries, and support store operations by following company policies. This role is ideal for individuals seeking a dynamic position in retail.

Be prepared for a fast-paced environment with a variety of shifts, including evenings, weekends and holidays. You will maintain accurate sales tax records, ensure correct scanning of items, and help keep

Qualifications

• 16+ years old
• Walmart policies and procedures familiarity
• Ability to work various shifts including evenings, weekends and holidays

Responsibilities

• Refunds and returns processing following company procedures.
• Customer service desk support for refunds, exchanges, questions, and directions.
• Maintain sales tax-exempt records and follow guidelines.
• Handle damaged merchandise routing to Claims and verify returns against slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.

Skills

Customer service

Refunds

Returns

Sales tax

Record keeping

Merchandise handling

Scanning accuracy

Flexibility

Job description

Walmart Canada in Ottawa is seeking a Customer Service Desk Associate to deliver friendly and professional customer service, assist with refunds and inquiries, and support store operations by following company policies. This role is ideal for individuals seeking a dynamic position in retail.

Be prepared for a fast-paced environment with a variety of shifts, including evenings, weekends and holidays. You will maintain accurate sales tax records, ensure correct scanning of items, and help keep