Customer Service Desk Associate

Socket.dev; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada in Ottawa is seeking a Customer Service Desk Associate to deliver friendly and professional customer service, assist with refunds and inquiries, and support store operations by following company policies. This role is ideal for individuals seeking a dynamic position in retail.

Be prepared for a fast-paced environment with a variety of shifts, including evenings, weekends and holidays. You will maintain accurate sales tax records, ensure correct scanning of items, and help keep

Qualifications

• 16+ years old
• Walmart policies and procedures familiarity
• Ability to work various shifts including evenings, weekends and holidays

Responsibilities

• Refunds and returns processing following company procedures.
• Customer service desk support for refunds, exchanges, questions, and directions.
• Maintain sales tax-exempt records and follow guidelines.
• Handle damaged merchandise routing to Claims and verify returns against slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.

Skills

Customer service

Refunds

Returns

Sales tax

Record keeping

Merchandise handling

Scanning accuracy

Flexibility

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax-exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste débute à 17.75.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1375 Baseline Rd, Ottawa, ON K2C 3G1, Canada