Customer Service Desk Associate

Walmar; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Career growth

Meaningful impact

Appreciation for your efforts

Job summary

Walmart Canada in Ancaster, Ontario is seeking a Customer Service Desk Associate to provide friendly, professional service and support store operations by following company policies. You will assist with refunds, exchanges, and customer inquiries at the front end.

Flexibility to work evenings, weekends, and holidays is required, with responsibilities including merchandise handling, scanning accuracy, and maintaining accurate records to ensure a smooth shopping experience.

Responsibilities

• Refunds and returns procedures; process forms accurately.
• Assist customers with refunds, exchanges, questions, and directions in a friendly manner.
• Maintain accurate sales tax-exempt records per guidelines.
• Send damaged merchandise to Claims and verify items against refund slips.
• Ensure items are scanned correctly to support pricing and inventory.

Skills

Customer service

Refunds processing

Sales tax records

Attention to detail

Flexibility in schedule

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...WHAT YOU'LL DORefunds and ReturnsFollows Company procedures when processing refunds and returns and completes all required forms accurately.Customer Service Desk SupportHelps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.Sales Tax and RecordsKeeps sales tax-exempt records accurate and up to date by following Company guidelines.Claims and Merchandise HandlingSends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.Scanning and AccuracyEnsures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.Flexibility (Availability/Work Schedule) • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.POTENTIAL CHALLENGES IN THIS ROLEHigh Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay energized and focused. • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical Demands • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.WHY YOU'LL ENJOY WORKING HEREEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your EffortsYour contributions are recognized and valued.Career Growth OpportunitiesBuild your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better.The minimum rate of pay for this position starts from $17.75.Le taux horaire minimum pour ce poste débute à 17.75.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…1051 GARNER RD W, ANCASTER, ON L9G 3K9, Canada