Front Desk Customer Care Specialist

Walmart Canada; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada in Ottawa, ON is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations according to company policies. You’ll be the main contact for customers, helping with refunds, exchanges, questions, and directions while maintaining accuracy and security in a fast-paced retail setting.

The role includes handling refunds and returns, scanning for pricing accuracy, managing sales tax records, and assisting with

Qualifications

• Age – 16 or older
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Refunds and Returns: Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support: Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records: Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling: Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy: Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Job description

Walmart Canada in Ottawa, ON is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations according to company policies. You’ll be the main contact for customers, helping with refunds, exchanges, questions, and directions while maintaining accuracy and security in a fast-paced retail setting.

The role includes handling refunds and returns, scanning for pricing accuracy, managing sales tax records, and assisting with