Customer Experience Ambassador

Mint; Winnipeg; On-site; CAD 32,000 - 46,000; Full time

Job summary

Royal Canadian Mint is seeking a Customer Experience Ambassador in Winnipeg to deliver engaging tours and promote Mint products. The role requires bilingual English/French communication, two years in tour guiding or retail, and strong customer service skills.

Employees work seven days a week, including weekends and holidays, with a schedule based on operational needs. The position emphasizes teamwork, accuracy in handling cash, and delivering a friendly visitor experience.

Qualifications

• Two years' tour guide or retail experience.
• Experience in customer service and sales is an asset.
• Proficiency in English and French at the time of hire.

Responsibilities

• Provide informative, friendly tours to visitors.
• Promote Mint products through sales.
• Ensure seamless day-to-day operations under supervision.
• Book and organize tours; determine priorities.
• Operate cash registers and handle cash.
• Collaborate with supervisors and colleagues to assist visitors.

Skills

Tour organization

Sales skills

Bilingual EN-FR

Customer service

Cash handling

Education

Tourism or Hospitality diploma

Tools

POS systems

Cash registers

Computers

Job description

The Mint is hiring a Customer Experience Ambassador who can thrive in a dynamic and inclusive environment.

Reporting to the Supervisor, Winnipeg Retail & Tour Operations, the Customer Experience Ambassador will be responsible for ensuring the seamless flow of day-to-day work activities under supervision and within the policies and procedures established by the Royal Canadian Mint. The incumbent will also provide informative, friendly and entertaining tours to visitors and promote the Royal Canadian Mint through the sale of its products.

The retail boutique and tours operate 7 days a week and employees must be prepared to work both weekends and holidays as required. Ambassador will be scheduled based on operational requirements and expected to be available for the scheduled hours.

Qualifications:

Language Requirements:

Proficiency in both official languages (English / French) is required at the time of hire. If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy. The linguistic profile for this position is:

• Oral Proficiency: Advanced (Level C)

Education:

• College and/or University Diploma/Degree in Tourism or Hospitality preferred or a combination of education and relevant work experience

Experience:

• Minimum of two (2) years’ experience as a tour guide and/or in a retail environment
• Experience in customer service and sales is an asset

ADDITIONAL QUALIFICATIONS:

Skills & Ability

• Ability to book and organize tours and determine priorities
• Ability to apply sales techniques to analyze visitor inquiries and complaints and find solutions
• Communicate with supervisors, colleagues and deal with visitors in an efficient manner
• Work under pressure and carry on repetitive tasks
• Write clearly and concisely in both official languages
• Effectively and efficiently use a computerized system
• Work within a team
• Demonstrated initiative and judgment
• Good organizational skills

Knowledge

• Knowledge of the Royal Canadian Mint, its products, its markets
• Knowledge of guided tour techniques and of computers
• Knowledge in the operation of cash registers and handle cash
• Knowledge of inventory replenishing and control, and introduction techniques while greeting visitors, selling and training techniques

Why the Mint?

At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.In accordance with the Employment Equity Act, you are invited to voluntarily self-identify with one or more of the four employment equity groups (women, Indigenous Peoples, persons with disabilities and members of visible minorities) by sending your application to the confidential email, [e-mail] that is accessed only by the Human Resources section.

If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at [e-mail] to make arrangements.

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