Sales Manager, Precious Metal Products and Services

Monnaie; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

The Royal Canadian Mint in Ottawa is hiring a Sales Manager for Precious Metal Products and Services to lead key customer relationships and grow our numismatics business. This role reports to the Managing Director–Sales and works with cross-functional teams to deliver value to clients.

The successful candidate will bring 7+ years of relevant business experience, strong English and French communications, and proven negotiation skills.

Qualifications

• 7+ years of related business/sales experience.
• Experience in numismatics or precious metals is a plus.
• Proven ability to manage complex customer relationships.
• Excellent written and verbal communication in English and French.
• Strong negotiation and influencing skills.
• Familiarity with financial concepts and pricing strategies.
• Willingness to travel 10–30% as needed.
• Self-starter with initiative and sound judgment.

Responsibilities

• Lead and oversee sales activities for a customer segment in the Mint’s precious metals business.
• Develop sales through frequent meetings with customers and prospects and maintain direct contacts with retailers and distributors.
• Build deep product knowledge and communicate attributes and benefits to customers.
• Identify new market niches and create new product/service offerings for the numismatics area.
• Contribute to strategic planning, pricing, forecasting, and campaign initiatives.
• Collaborate with cross-functional teams to ensure high customer satisfaction.
• Promote teamwork and support sales of other products and services across departments.

Skills

Sales management

Key account management

Negotiation skills

Customer relationship management

Cross-functional collaboration

Education

University degree

Tools

CRM systems

Job description

The Royal Canadian Mint (the Mint) is hiring Sales Manager, Precious Metal Products and Services who can thrive in a dynamic and inclusive environment.

Reporting to the Managing Director–Sales, Precious Metal Products and Services, this role is responsible for leading customer relationships and developing new business primarily for our numismatics business.

Your Responsibilities:

• Lead and oversee the sales activities of a customer segment within the Mint’s precious metal businesses, in areas of key day-to-day account management, pipeline management, issues management and new business development.
• Develop sales through frequent customer and prospect meetings and establishing and maintaining direct contacts with numismatics retailers, wholesalers and other distribution channels.
• Develop deep knowledge and expertise in the Mint’s products and related services and ensure that key attributes and benefits are well understood by customers or prospective customers.
• Identify new market niches and establish new product and service offerings for the precious metals business, with an emphasis on the numismatics area.
• Provide input to and assist in business line strategic and operational planning, pricing strategies, sales activity planning, short- and long-term forecasting; budget preparation and performance measures; contribute to the formulation and implementation of cooperative advertising initiatives, programs, campaigns, etc.
• Work with cross-functional teams to ensure consistently high levels of customer satisfaction.
• Promote cooperation between team members, including supporting sales of other products and services, and with other departments to support service delivery and product development.

This position offers a hybrid work arrangement, requiring on-site presence at our Ottawa location three to five days per week, depending on meeting requirements and other activities.

This selection process may also qualify you for other positions with similar requirements and qualifications.

Qualifications:

Languages Requirements:

Proficiency in both official languages (English / French) is required at the time of hire. If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy. The linguistic profile for this position is:

Education & Designation:

• University degree in a related area (e.g. business, finance or a related technical field) preferred

Experience:

• Minimum of 7 years of related business experience, including customer-facing roles

Additional Qualifications:

• Knowledge of any of the following:
  • Numismatics as an essential area of knowledge
  • Knowledge of other the Mint business areas is helpful
• Able to travel (10-30% of the time), and available to work extended and/or irregular hours
• Excellent written and verbal communication and interpersonal skills
• Ability to influence others and work in a team; strong negotiation skills
• Proficiency with financial concepts and calculations,
• Service oriented with an ability to prioritize tasks to meet customer and internal needs
• Highly motivated self-starter; takes initiative
• Sound judgment and integrity

Why the Mint?

At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.In accordance with the Employment Equity Act, you are invited to voluntarily self-identify with one or more of the four employment equity groups (women, Indigenous Peoples, persons with disabilities and members of visible minorities) by sending your application to the confidential email, [e-mail] that is accessed only by the Human Resources section.

If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at [e-mail] to make arrangements.

What to Expect:

In order to be considered for an interview, please clearly demonstrate on your application how you meet the language, education and experience qualifications. The additional qualifications may be assessed through interviews, exams, reference checks, etc.

Selected candidates will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.