Customer Excellence Coordinator

Adecco; Caledon; Hybrid; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Free training programs

Hybrid work model

Job summary

Adecco is hiring a Customer Excellence Coordinator for Bolton, ON. This role drives go-to-market execution, coordinates sales tools, and partners with sales, marketing, supply chain, and finance to deliver against annual objectives.

Responsibilities include planning processes, developing tools, managing communications, and supporting Joint Business Planning across functions. Bachelor’s degree and 3+ years in CPG sales/marketing are required.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce or related discipline.
• Minimum 3 years in sales, marketing, customer development, trade marketing, or category management within the CPG industry.
• Experience with major Canadian retail customers.
• Proven ability to lead cross-functional projects from planning through execution.
• Experience managing complex workflows involving multiple stakeholders.
• Strong organizational, project management and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Willingness to travel; legally eligible to work and reside in Canada.

Responsibilities

• Coordinate and support go-to-market planning processes, including NPM, Collaborative Meetings and major releases.
• Develop and deploy tools, resources, and communications that support sales execution.
• Manage sales bulletins, shared platforms, and sales toolkits for critical business information access.
• Support Joint Business Planning activities across functions.
• Act as internal partner for one of our client brands and translate brand priorities into actions.
• Collaborate with sales, marketing, insights, finance, demand planning, supply chain and revenue management.
• Participate in forecasting, S&OP, and business planning activities.

Skills

Cross-functional collaboration

Project management

Communication

Relationship-building

Education

Bachelor's degree in Business, Marketing, Commerce

Job description

Adecco is currently hiring a Customer Excellence Coordinator for an exciting opportunity in Bolton, ON.

As a Customer Excellence Coordinator, you will help drive go-to-market execution, support strategic customer plans, coordinate sales tools and communications, and work closely with sales, marketing, supply chain, finance, and demand planning teams.

You will also serve as a key business partner supporting one of our client brands and helping deliver annual business objectives.

• Pay Rate: $22.66/hour
• Location: Bolton, ON
• Schedule: Monday to Friday | 9 AM – 5 PM | Hybrid work model with 3 days in office
• Job type: Temporary18 months|Full-time
• Vacancy Status: This posting is for an existing vacancy.

Here’s why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

Sales Planning & Go-to-Market Execution

• Coordinate and support key planning processes, including New Product Meetings (NPM), Collaborative Meetings, Major Releases, and Ready-to-Sell activities.
• Develop and deploy tools, resources, and communications that support sales execution.
• Manage sales bulletins, shared platforms, and sales toolkits to ensure teams have access to critical business information.
• Support annual Joint Business Planning (JBP) activities across multiple functions.

Brand & Customer Support

• Serve as the internal business partner for one of our client brands.
• Work with sales teams to identify performance gaps and develop action plans to support growth.
• Assist in executing brand priorities, channel strategies, and customer-specific initiatives.
• Develop customized solutions for key retail customers, including display programs and channel-specific offerings.
• Act as a sales resource and advisor to marketing teams.

Cross-Functional Collaboration

• Partner closely with sales, marketing, insights, finance, demand planning, supply chain, and revenue management teams.
• Participate in forecasting, S&OP, and business planning activities.
• Provide customers and channel insights to support strategic decision-making.
• Lead or contribute to special projects and process improvement initiatives.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, Commerce, or a related discipline.
• Minimum 3 years of experience in sales, marketing, customer development, trade marketing, or category management role within the Consumer Packaged Goods industry.
• Experience working with major Canadian retail customers.
• Proven ability to lead cross-functional projects from planning through execution.
• Experience managing complex workflows involving multiple stakeholders.
• Strong organizational, project management, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel as required for customer and company meetings.
• Manages Complexity
• Must be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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