Customer Engagement Lead (Bilingual)

Aggreko plc; Toronto; On-site; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Performance bonuses

Benefits package

Career development

Inclusive work environment

Job summary

Aggreko plc in Toronto, ON is seeking a Customer Engagement Lead (Bilingual) to drive customer success across projects. You will serve as the primary liaison between customers and internal teams, align delivery with client expectations, and champion service excellence.

You will lead planning and execution of customer projects with safety and quality at the forefront, oversee cross-functional teams, monitor performance metrics, and identify opportunities to improve retention and growth.

Qualifications

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.

Responsibilities

• Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
• Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
• Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
• Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
• Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
• Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
• Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
• Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
• Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.

Skills

Customer success

Operations

Account management

Service delivery

Data and insights

Problem-solving

Communication

Influencing

Prioritization

Leadership without authority

Bilingual (English/French)

Job description

Bring your energy to Aggreko as Customer Engagement Lead (Bilingual) based in Toronto, ON.

We're a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Engagement Lead (Bilingual) to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What you’ll do as:

• Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters.
• Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs.
• Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support successful project execution.
• Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards.
• Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives.
• Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams.
• Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance.
• Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership.
• Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth.

You are:

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
• Strong understanding of operational processes and how they impact customer outcomes.
• Proven ability to build relationships with customers and internal stakeholders at all levels.
• Experience using data and insights to identify opportunities and drive improvements.
• Strong problem-solving, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead initiatives without direct authority.
• Bilingual (English/French) required. Must be able to communicate professionally, both verbally and in writing, in both languages.

Here’s what you’ll get:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

Salary range: $110,000 - $130,000

This is an active vacancy, and we are currently seeking candidates for this position.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.