Customer Engagement Lead

Aggreko; Fort McMurray; Sur place; CAD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonuses

Benefits

Career development

Résumé du poste

Aggreko is seeking a Customer Engagement Lead based in Fort McMurray, AB to act as the primary liaison between customers and internal teams. You will align delivery with client expectations, resolve challenges proactively, and drive improvements in performance, retention, and growth.

Based in our Fort McMurray service center, you will lead planning, installation, deployment, and execution of customer projects, ensuring safety, quality, and on-time delivery while collaborating with sales,

Qualifications

• 5+ years of experience managing a team of 10+ technical employees and coordinating activities within the assigned region.
• Associate degree or equivalent experience in Power generation, HVAC, or related field preferred.
• Proficiency in MS Office and prior experience with an ERP system.

Responsabilités

• Build and maintain trusted customer relationships as the primary contact for service matters and project execution.
• Partner with customers to understand objectives and deliver solutions meeting evolving needs.
• Lead planning, installation, deployment, and execution of customer projects with safety and quality in mind.
• Collaborate with cross-functional teams to deliver projects on time and within service levels.
• Oversee technicians and project teams, ensuring training, resources and safety compliance.
• Monitor performance, gather feedback, and identify opportunities to improve efficiency and loyalty.

Connaissances

Team leadership

Customer service

Project coordination

MS Office

ERP system

Formation

Associate degree

Outils

ERP system

Description du poste

Bring your energy to Aggreko as Customer Engagement Lead based in Fort McMurray, AB.

We're a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Engagement Lead in our Fort McMurray, AB Service Center - a role that will help us to power progress for our customers serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.

What You’ll Do As

• Based in our Fort McMurray, AB Service Center, reporting to the Operations Manager - Canada West.
• Build and maintain trusted customer relationships, serving as the primary point of contact for service-related matters, issue resolution, and project execution.
• Partner with customers to understand business objectives and requirements, delivering solutions that support their evolving operational needs.
• Lead the planning, installation, deployment, and execution of customer projects, ensuring safe, high-quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to deliver projects on time and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, resources, equipment, and support required to work safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support project and service delivery requirements.
• Conduct site visits, audits, and inspections to ensure compliance with safety, operational, and quality standards.
• Monitor project performance, customer feedback, and key service metrics, identifying opportunities to improve efficiency, service quality and customer satisfaction.
• Represent customer priorities internally, fostering alignment and effective communication across cross-functional teams.
• Promote a culture of accountability, collaboration, continuous improvement, and operational excellence that drives customer loyalty and business growth.

You Are

• 5+ Years of experience managing a team of 10+ technical employee, provide functional and technical support to the team in coordinating all activities within the assigned region
• Minimum of an associate’s degree or relevant years of experience preferably in the Power generation and HVAC industry
• Proficiency in MS Office and prior experience with an ERP system
• Excellent interpersonal, teamwork, customer service and Leadership skills
• Strong organizational skills and Skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities
• Management experience in a diverse and technical environment required

Here’s What You’ll Get

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on any of race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.